Frequently asked questions and answers:	Please e-mail promo@ipodmeister.com in case you can't find an answer to your question.
Are the devices brand new?	Yes. All devices are brand new, not refurbished or tampered with. They are the current model, not last year's model. They come with full manufacturer warranty and you will receive them factory sealed, exactly the same way you would get at a retail store.
Will you send me the smartphone?	No. Smartphones have to be activated and registered at the time of purchase. We will send you a check for the purchase price of the smartphone plus the applicable sales tax in your state.
Can CDs, DVDs and Blurays be combined?	Yes. CDs and DVDs can be combined. DVDs count like CDs. 1 DVD = 1 CD.
What if I am a dozen CDs short of what I need?	You can make up for missing items by paying $1 per item up to a maximum of 50 items. In other words, if you are 15 items short, of what you want, you can make up those missing items by enclosing a check made out to "iPodMeister" for $15.
I have more CDs than required. Can I get several devices?	Yes. If you have more CDs than required you can either get several devices or you can get a combination of device(s) and cash.
What if you don't accept several of my CDs?	We will notify you by e-mail or phone in case several of your CDs are scratched or otherwise not acceptable. We will then ask you to make up for each unacceptable item by paying $1 per item. We do not return unacceptable items.
How do I pack my CDs?	The most important thing is to pack the CDs tightly. The CDs should not be able to move inside the box. ONLY add bubble wrap or newspapers if needed.
Will you provide me with boxes?	No. Any solid cardboard box will do. You can get them at Home Depot, Office Depot, Staples, Lowe's, storage places, UPS and FedEx stores, etc. We prefer you to use boxes that hold approximately 200-250 CDs.
What is the turn around time for digitizing?	The turn around is usually 3-8 business days from the time we receive our CDs.
How did you come up with the idea for iPodMeister?	We tried to sell our CDs to a used CD-store. We had to pay for three cab rides to transport several heavy bags with CDs from store to store. The clerks looked with disgust at our CD collection and offered a pittance for the few titles they picked out. It was a very humiliating experience – and a complete waste of time!
How do box sets count?	Boxsets count by the number of discs in the set. A boxset that contains four discs count will be considered as four individual discs, not one.
I put my discs in album binders. Will you accept them?	No. We do not accept CDs in album binders, even if you kept all cover art. We only accept CDs that have both front and back cover art and that are in their original jewel cases (even if the cases are cracked or dirty).
I have initials/markings on the case/artwork/disc, will you accept them?	Yes, only if the markings are only on the case. We do not accept any discs that have any markings on the artwork or the disc itself.
Some of my cases are broken or dirty, can I send you these items?	Yes, broken or dusty cases are not a problem as long as disc is enclosed in its original case.
What about CD singles or discs that came in a cardboard sleeve?	We do not accept CD singles. We accept CDs in cardboard sleeves if they were sold that way.
Will you accept promotional or advance CDs?	We do not accept CDs that have a gold stamp on the cover art or that have "promotional", "not for sale", "advance copy", etc. printed on the CD or the cover art. We accept all other CDs as long as they meet our other criteria.
Will you accept DVDs from Blockbuster or other rental stores?	No, we don't accept DVDs that have stickers or marks on the DVD itself or that don't have the original cover art and packaging.
Will you accept x-rated DVDs?	No. We don't accept adult DVDs.
Will you accept classical music or operas?	Yes, we accept all genres – from punk to opera and from ska to jazz.
Will you accept multiple CDs of the same title?	Usually not.
Do you accept CDs bought through music clubs?	Yes, we accept CDs that have been acquired through music clubs such as Columbia House and BMG. These CDs count half because many people believe that these CDs are manufactured in an inferior way. 1 BMG/Columbia House CD = 0.5 regular CD. You can identify music club CDs by the name of the club near the bar code on the back of the jewel case. Club CDs often have a smaller bar code.
I still have a hundred CDs of the band I played in High School in.	Sorry, we only accept store bought CDs, usually only one per title.
Do you offer unlocked iPhones?	No.
Can I buy an iPod, iPhone or iPad from you?	No.
Do you offer technical support for iPods, iPhones or iPads?	No. Since all iPods sent out by us come with full warranty you are entitled to all tech support options offered by Apple.
How can I trust you?	Please e-mail us for a list of references and ask previous customers whether they were happy with our services.
Can I meet you in person?	Yes, you can bring your CDs to our drop-off location in New York City. The exchange usually takes 15-30 minutes because we will inspect all of your CDs individually.
I don't live in the United States. Can I still send you my CDs?	Usually not. If you live in Mexico or Canada you can send us your CDs at your own expense. You also might have to pay for customs. We will send you the iPod at our expense if you live in Mexico or Canada.
How can I listen to my iPod over my stereo system?	Radio Shack and online stores have affordable cables that connect the iPod to a stereo system.
Can I buy 300 CDs on eBay and send them to you?	No. We don't accept bulk lots, liquidation ware, penny CDs, the low priced remainders of online sellers, etc. We will not accept these CDS and we will not return them to you.
What do you do with the CDs?	We find a new home for them with somebody who will appreciate your music as much as you did when you bought the CDs.
I don't have CDs or DVDs but I have VHS tapes and a game console to trade?	We only accept CDs or DVDs.
Can I trade you a hard drive filled with music for an iPod?	We are not interested in MP3-files, bootleg CDs, or mixes. We only accept store-bought CDs or DVDs.
Can I trade you my old iPod for a new one?	No.
Can I buy MP3 files from you?	No, we don't have a music library. 5%-10% of our customers opt for digitizing. We delete all files after the digitizing process is complete.
Which compression rate do you recommend for digitizing?	256 kbps satisfies almost everybody. For classical music and jazz you might also consider 320 kbps. Choosing the compression format is a trade off between disk space and sound quality.
How can I move music files from back-up DVDs onto my iPod?	Insert the DVD into the DVD drive of your computer Connect the iPod using the USB cable Start iTunes (a free software that can be downloaded from Apple) Disable "automatic synching" in iTunes Manually move the desired albums or tracks from your DVD to the iPod
I am only interested in getting my CDs digitized. I don't want to give them up.	Unfortunately, we can't help you.
I lost my back-up DVDs. Can you send me another set?	No. We don't keep a copy of your back-up DVDs. We erase all digitized files once the digitization is complete after the DVDs have been sent to you.